Archive for big bazaar

Big Bazaar is very poor in customer service and matured in false commitment

Posted in Mumbai with tags , , , , , on January 12, 2009 by xpressindiaon

“Kishor Biyani …Hai Hai…Kishore Biyani Chor Hai….Kishore Biyani Murdabad”…….and on n ‘ on the crowd went…!
Who is Kishore Biyani ?
Kishore Biyani is the Managing Director of Pantaloon Retail (India) Limited and the Group Chief Executive Officer of Future Group.
Some one has also said- “Chandrashekhar (India)
22 days ago ( 2008-12-20 21:36:59 )
Mr. Kishor Biyani – BAD & UNETHICAL BUSINESSMAN
Let us add another award in profile of Mr. Kishor Biyani – BAD & UNETHICAL BUSINESSMAN FOR YEAR 2008. Also, change name of BIG BAZAAR to CHOR BAZAAR (as they are engaed in cheating, looting and fooling customers).”

Let’s continue with the ” hai..hai ” This is what I saw and heard yesterday in Kandivili (E) Big Bazaar, The customers were going mad at the customer service counter, people where promised gift , worth purchase of more then 1500/- and even more….the gifts were given according to the stickers the customer had collected, people had spent more than Rs. 6000/- to Rs.20,000/- , and were given 2 plastic bottles worth Rs. 5 and Rs. 10?- as gifts.

Ha..Ha..:)  How will you think the poor customers will react ? All have earned so many stickers spending their hard earned money to get gifts like plastic bottles , when they were promised oven , glassware, and many more…
People were angry and yelling at the customer service officer at the counter , suddenly a customer service lady interrupted the crowd with gr8′ attitude , yelling back at the crowd, telling them they can change the policies whenever they wish to, so the customer’s shud quietly take the plastic bottles and go ….literally she meant “Fuck Off” (apologies for the language) but that’s what she meant.
She just forget that the customers were abusing the services and not her , and she is there to resolve the problem and give a solution , and not throw attitude , somebody please tell her to quit , let a deserving candidate apply for the post, who can at least speak to the customers calmly and listen to them patiently…she was hiding her  identity card so that she shud not b identified by her name…how unprofessional , isn’t it?

Coming back to the plastic bottles, Oops! Gifts! Being Sunday , the place was crowded , one of the angry customer , went and decided to shut the cash counters and did so, then the main officer in charge of the place had to come down and request not to do so…
He was calling up the MNS Members to come and punish the staff members, but other customers consoled him and said, we will fight for our rights and find our way out, each customer standing there said , that they want a  written and stamped proof ,that their gifts will be home delivered , and they will get whatever is promised, the customer service guys easily and quickly agreed .

But, I could see a twinkle in their eyes, they were relaxed that they are Scot free , they knew the customers will no more yell, go home and they will never send the gifts…their cunning smile said it all.

Poor customers ..every time,they are the target , they are called “AAM AADMI” (Common People)…but excuse me!…we are not common , customers in books are the king, but these biggies will never treat them so…customers are treated as scapegoats and idiots, businessmen  like Kishor Biyania, politicians , terrorists… when will we raise our voice against all this corruption , Yes !!! one day.. and that is Sunday , we are angry and happy only on this day, The fight on Sunday is forgotten till the next weekend, It sounds funny but it is the fact and truth of evry commen man , cos’ all are busy in their life, if one day a common man , as we are called doesn’t earn , his/her whole month schedule is disturbed….

I want all common men to know, that they are special, please fight for your rights, please don’t let anyone take you for granted, We are all not influential , nobody is scared of us individually, but we can influence each other, together we can move mountains, join your hands for a corruption free country. I’m sure “No corruption will make India safe”

Regards,

Common Man

P.S:  Please comment and suggest  , if you are commen but Special! Let’s get united and defeat corruption !!

Big Bazaar, A Shopping Experience…

Posted in Mumbai with tags , , , , , on November 11, 2008 by xpressindiaon

Big Bazaar
A Shopping Experience…

Diwali (or Deepavali) is a major Hindu holiday, and a significant festival in Hinduism, Sikhism, Buddhism, and Jainism. Many legends are associated with Diwali. Today it is celebrated by Hindus, Jains, and Sikhs across the globe as the “Festival of Lights,” where people light deyas (small clay pots filled with coconut oil and a cotton like string(wick)is inserted) to signify victory of good over the evil within an individual. In this festival people do a lot of shopping for gifts, clothes, sweets and crackers.
I with my dad and bro’ paid a visit to the local Big Bazaar at Kandivili (Growell’s) in Mumbai on Diwali. Sure enough, there was a line that stretched around the store with people waiting to get in. The wait was brief and there were services (chaat, snacks) outside the store presumably for those waiting. It took us 20 min. to get in. The store announced impromptu deals on many items with spot discounts valid only for about an hour. Then in between they played songs, the same song went on for more than 4 times.
We went to the men’s section, there was no service /sales /staff guy to attend us, we were actually searching them for help, buying a shirt was a puzzle, there were no price tags on the shirts, no one to help with the rates, the size of the shirts, trousers, it was really ridiculous, I must say, they were enjoying their vacations on our expense. We managed to get our stuff and moved to check the ladies section, it was again the same, the sari I liked had no price tag, somehow I managed to find the sales girl, and she told the saree cost Rs. 499 , however the surprise is not yet over, when I stood in the line to pay my bill , there was no one at the cash counter, when the  lady came, she din have a log in no. to add discounts , she called the team head , who was busy brushing her silky hair , and standing as if posing for an ad., with a phone in her hand.
She was so busy with her hair brush and phone, that she hardly heard what the lady at the counter said, she took good 20 minutes to reach the counter, and finally logged in, there was no price tag on the sari, so again she called the staff, the lady in charge of the section came, she told the cost of the sari is Rs. 699, yes! You got it right; we had an argument on the price. She said, “We are not forcing you to take the sari, please leave it and go” this is Big Bazaar customer service, they are not even sorry for their mistake, or the wrong information they provided, I left the sari, and paid for the rest, the guys in the counter were also quiet rude, I think this kind of service is pathetic, it actually spoils the image of this mega outlet.
Advice to all the customers, please check the price tags, before you buy anything from Big Bazaar at Kandivili (Growell’s)
Please be prepared to go hunting for the staff as they are very busy, you can find them in group under a tree, smoking, drinking tea, or just chit chatting.
Don’t try and argue if you are right, or else they will ask you to leave, for them customer is no king, they are least bothered about good customer relationship.