Archive for diwali

Big Bazaar, A Shopping Experience…

Posted in Mumbai with tags , , , , , on November 11, 2008 by xpressindiaon

Big Bazaar
A Shopping Experience…

Diwali (or Deepavali) is a major Hindu holiday, and a significant festival in Hinduism, Sikhism, Buddhism, and Jainism. Many legends are associated with Diwali. Today it is celebrated by Hindus, Jains, and Sikhs across the globe as the “Festival of Lights,” where people light deyas (small clay pots filled with coconut oil and a cotton like string(wick)is inserted) to signify victory of good over the evil within an individual. In this festival people do a lot of shopping for gifts, clothes, sweets and crackers.
I with my dad and bro’ paid a visit to the local Big Bazaar at Kandivili (Growell’s) in Mumbai on Diwali. Sure enough, there was a line that stretched around the store with people waiting to get in. The wait was brief and there were services (chaat, snacks) outside the store presumably for those waiting. It took us 20 min. to get in. The store announced impromptu deals on many items with spot discounts valid only for about an hour. Then in between they played songs, the same song went on for more than 4 times.
We went to the men’s section, there was no service /sales /staff guy to attend us, we were actually searching them for help, buying a shirt was a puzzle, there were no price tags on the shirts, no one to help with the rates, the size of the shirts, trousers, it was really ridiculous, I must say, they were enjoying their vacations on our expense. We managed to get our stuff and moved to check the ladies section, it was again the same, the sari I liked had no price tag, somehow I managed to find the sales girl, and she told the saree cost Rs. 499 , however the surprise is not yet over, when I stood in the line to pay my bill , there was no one at the cash counter, when the  lady came, she din have a log in no. to add discounts , she called the team head , who was busy brushing her silky hair , and standing as if posing for an ad., with a phone in her hand.
She was so busy with her hair brush and phone, that she hardly heard what the lady at the counter said, she took good 20 minutes to reach the counter, and finally logged in, there was no price tag on the sari, so again she called the staff, the lady in charge of the section came, she told the cost of the sari is Rs. 699, yes! You got it right; we had an argument on the price. She said, “We are not forcing you to take the sari, please leave it and go” this is Big Bazaar customer service, they are not even sorry for their mistake, or the wrong information they provided, I left the sari, and paid for the rest, the guys in the counter were also quiet rude, I think this kind of service is pathetic, it actually spoils the image of this mega outlet.
Advice to all the customers, please check the price tags, before you buy anything from Big Bazaar at Kandivili (Growell’s)
Please be prepared to go hunting for the staff as they are very busy, you can find them in group under a tree, smoking, drinking tea, or just chit chatting.
Don’t try and argue if you are right, or else they will ask you to leave, for them customer is no king, they are least bothered about good customer relationship.